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Something needs to be done about it. I believe they should. We can't have American jobs being lossed by corporation's greedy tactics.
If you want to pay a price premium to "insure" that an American did something, thus depriving you of otherwise useful wages, go right ahead.
Also, if you want to reduce the number of Americans working at all, go right ahead.
I think I would be a few cents more so that an American doesn't have to live on the streets and people in India don't start copying our culture and getting all the money. I also don't want to call up technical support and speak to some Indian guy I can't understand and always puts me on hold so that he can drink some Gatorade.
It's quite a bit more than a few cents, because it would true across every industry that could be outsourced. It might be a few cents per transaction. But those transactions are true for the people providing a good or service many times before you ever seen the cost as an end consumer.
Well, if you have more money flowing in the economy, the corporations could afford to have more affordable prices.
What we are witnessing with the corporations isn't a price strategy, it's a little scam for the corporations to make their balance sheets look better so that their stock goes up. They are outsourcing for all the wrong reasons.
You don't have more money flowing in. These are COSTS. Not revenues.
When you outsource workers, you have money going out of the country, not staying inside of it. When you lay off people, those people can't go out and spend the money on other goods and services. Taking away an American job just took away around $40,000 in spending capital.
This assumes that it "took away" a job in the first place, when it in fact costs raw jobs to protect them. Ask a trade union how this works. It provides a price premium or a wage premium by reducing the supply of labour. And again, the cost of keeping that job as "American" is a cost that is shared by everyone. Multiplied by the many hundreds of thousands of jobs that could be outsourced, that is not an insignificant policy cost for little or no benefit.
I'm very torn on this one. My free market sentiments tell me to let market forces go to work, but my common sense tells me that the only reason jobs are so much cheaper over sees is because we have things like minimum wage here. This money is clearly helping these developing nations, but hurting our workforce. Then again, we're getting goods at lower costs. but because these goods are made in nations without as stringent quality control, the quality (and safety) of the goods sometimes suffers. So are we in the developed world helped more or hurt more by outsourced jobs? Again, I'm just not sure on this one.
If you cannot resolve this debate internally, I suggest a resolution: In the absence of obvious benefits or costs, what is the reasonable cause for government intervention in the market?
Yea but the problem with that is that there is no moderation anymore. Okay yea, a few thousands jobs lost, but Americans are losing their jobs every day and it's not right.
So you prevent the corporations from being too greedy. When a corporation is rising, it's okay, but when they get to the top, that's when they start laying down the unethical practices.
Americans who do unproductive or economically wasteful jobs should lose their jobs. There is no entitlement to a job for life.
The reason they lay down the "unethical" practices is that to stay at the top many companies will indulge in lobbying et al to keep their market share rather than seeking to compete as they had to do to get there.
What does that means? You saying that Americans aren't better than these Indians in customer support and other jobs?
What does that mean? You saying that Americans aren’t better than these Indians in customer support and other jobs?
Exactly and that's why they need to be stopped. You don't have to engage in unethical practices to stay at the top.
No they are not. These are generally unskilled labour positions that get outsourced, certainly if you're talking about customer support as an industry. Unskilled labour has a very small curve of productive inputs that a "skilled" person could contribute over and above someone else.
And in fact, the cheapest solution is to have a computer do it as much as consumers will tolerate and have almost no jobs.
Customer support is one of the most important aspects of any corporation. I know you don't want to have someone from India over an American every time you have a problem with a product.
I don't want a person period actually. I think these jobs are usually a waste of resources.
No you don't. But that's the government already the problem here. Introducing more government controls, such as "don't outsource", it's obviously counterproductive before even considering its real economic impacts (which are generally negative).
That's crazy-talk man. Whenever you are in a jam and you need help, you don't want to be talking to a machine or to someone in India.
I don't want to be talking to an American idiot either. Quite simply, the people who should be resolving these problems are not "customer service agents". It's the salespeople, management, etc.
Put simply, if I'm having enough problems that I'm relying on customer-no-service to resolve my problems rather than the people I'd generally interact with to do business with a store or agency, then my best option is to take my business elsewhere.
You do not want the salespeople solving problems, that's for certain. Management is not going to be there for your customer support.
Both groups are far better at actually resolving consumer problems than customer service. That's where I start if I actually have a problem.
In my own personal experience, it's the last thing you want to do, because salespeople are going to want to help you with the current product you have, they want to push you for the sale. Management doesn't give a crap either, but managers control the salespeople and the customer service people.
You're not shopping intelligently then. Businesses that do not take care of consumers with long-term products or long-term consumption patterns will fail. And the best way to resolve those issues is with the front line, not some backstop like "customer service".
Not true. The businesses that take care of their customers in the long-term are the most profitable ones.
You're thinking 1990s. It's not like that anymore. We are living in a value-based society nowadays.
That is precisely what I just said: "businesses that do not take care of consumers with long-term products or long-term consumption patterns will fail." Those are their long-term profit signals and incentives.
The reason corporations outsource is the cost of production here in the U.S., and that is no one's fault but our own.
We have made it so expensive to do business here with all of our taxes and unions that in order to make a profit – and lets face it folks, businesses are in business to make money – they have no choice but to outsource or just go out of business.
Just my not-so-humble opinion.
Agreed Jared.
There is a rapid growth of Outsourcing these days as manufactures try to cut cost and maximize profit..-:
outsourcing is essential if you want to increase your profit margin and efficiency-”*
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People like Depression Treatment are the problem . Your so worried about your profits you don’t think far enough ahead to what happens when the economy fails. I promise you when chaos breaks out in the streets because people are fed up with greed, who do you think they are going to go after? Their poor neighbor, or the rich guy in his gated community? The greedy comment you made is a perfect demonstration of what got us here in the first place. What happened to having just enough to be happy? Or taking care of your fellow American at any cost? If you think America is immune to ANOTHER revolution I pray for you. The Idea of America and free enterprise only works when we play by the rules. The criminal activity of our financial institutions should be proof of that.
It starts at the top. Businesses do need to make profit, but no one needs 6 executive jets and houses around the world. It’s never enough for some people. I’m sure some people reading and writing here are sitting in their Gated Community or in the middle of a Mani Pedi and don’t ever go to the real world. Again, if mass violence breaks out here due to desperation, the people with all the toys will be the ones who get it first. I wonder if the companies you defend here will defend you when it comes down to it? When un employment gets to 20 or 30 percent , I look forward to seeing if you have the same opinion.